Return & Refund Policy

Last Updated: January 26, 2025

1. Order Issues & Eligibility for Returns

At Viva Fidei, we strive to deliver high-quality products. However, since all items are custom-printed on demand, we do not accept returns or exchanges for:
✅ Incorrect size selection – Please refer to our size chart before purchasing.
✅ Buyer’s remorse – Since each item is made to order, we cannot process returns due to a change of mind.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’ll happily provide a free replacement or refund under the following conditions:

• You must contact us within 7 days of delivery.
• Provide clear photos of the item showing the issue.
• We will review your claim and process a replacement or refund at our discretion.

3. Refunds & Replacements

• If approved, refunds will be processed to the original payment method within 5-10 business days.
• If a replacement is preferred, we will ship a new item at no extra cost.

4. Order Cancellations & Changes

• Due to our automated fulfillment process, orders cannot be changed or canceled once placed.
• Please review your order carefully before confirming your purchase.

5. Lost or Delayed Shipments

• If your package hasn’t arrived within 15 business days (U.S.), please contact us for assistance.
• Lost packages will be reviewed case-by-case, and a replacement may be issued if eligible.

6. Contact Us

For any issues, reach out to us at:
📧 hello@vivafidei.com 
🕒 Response Time: 24-48 hours