👕 Frequently Asked Questions

🚚 Shipping

When will I receive my order?

Orders ship within 5–8 business days.

Once shipped:
USA & Canada: 3–4 business days in transit

Where do you ship from?

We fulfill orders through a global network of fulfillment centers, ensuring fast and reliable delivery worldwide.

How much is shipping?

Shipping to USA is $5.50 USD
Shipping to Canada is $7.45 CDN
You can get free shipping on orders of 3 items or more

Do you ship internationally?

Not yet, but we hope to soon!

My order hasn’t arrived. What should I do?

Before contacting us, please:
Check your shipping confirmation for address errors
Ask your local post office
Check with neighbors
If still missing, contact us at hello@vivafidei.com with your order number. We’ll help you out!

♻️ Returns & Refunds

Do you accept returns?

We do not accept physical returns, but we back every order with a 100% Money-Back Guarantee.

What if my item is damaged or incorrect?

No worries! If your item is damaged, or incorrect, we’ll send a replacement at no cost.
If you ordered the wrong size, we will be happy to send you a one-time replacement at no cost.
Email us within 30 days with your order number and a photo of the item.

How do refunds work?

If you're not satisfied, let us know. We'll issue a hassle-free refund or replacement under our 30-Day Money-Back Guarantee — no need to ship anything back.

🧼 Product Care

How should I wash my shirt?

Machine wash cold with similar colors
Do not bleach
Tumble dry low or air dry to prevent shrinkage. These are "pre-shrunk" to handle normal washing, in cool temperatures, but high temperatures will shrink them past their designed intent.

❓ Still Have Questions?

Have a question not covered here?

We’re here to help! Shoot us a message anytime at hello@vivafidei.com and we’ll get back to you as soon as possible.